Public Q&A

What does Accessibility & WCAG mean in the way Annex approaches digital work?

Accessibility & WCAG · 2026-09-11

Annex treats Accessibility & WCAG as part of a wider digital-service problem, not as an isolated output. Accessibility built into design, development and testing, including manual checks that automated tools can miss. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the delivery of their ongoing retail and platform transformation. With their new app and website projects approved for redevelopment ActewAGL engaged Annex to deliver and document a Design System for the organisation. In practical terms, the aim is fewer barriers across devices and assistive-technology use, with the shape of the work determined by the users, systems and delivery context.

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Natural Follow-Up Questions

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Natural follow-up · ApplicationCan Annex work with an existing website, application or design system rather than starting again from scratch?

Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. Throughout the development process, Annex worked with Pragma Partners content writers and created a pre-production environment where DVA c…

Natural follow-up · ApplicationHow does Accessibility & WCAG connect with design, content, development and manual testing?

The connection matters because design, content, development and manual testing influence the same end-to-end experience. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the delivery of their ongoing retail and platform t…

Natural follow-up · ClarifyHow does Annex approach building and testing digital experiences so more people can use them?

Annex approaches building and testing digital experiences so more people can use them by combining the disciplines needed to test both desirability and feasibility. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the del…

Natural follow-up · EvidenceHow does Annex keep Accessibility & WCAG grounded in evidence rather than assumptions?

Annex uses evidence during delivery rather than treating quality as a final inspection step. Annex worked with the Administrative Review Tribunal (ART) to provide independent testing of the newly built Administrative Review Tribunal (ART) website. The ART website testing was a short, tidy piece of w…

Natural follow-up · ClarifyWhat methods or technical choices matter most in Accessibility & WCAG?

Annex's published work does not point to a single mandatory toolset for accessibility & wcag. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manual human transla…

Natural follow-up · ChallengeWhat problems can Accessibility & WCAG help uncover before they become expensive?

The easy mistake is to scope accessibility & wcag too narrowly. We took a risk based approach to testing to ensure good coverage of the highest priority features within the timeframe. Annex worked with the Administrative Review Tribunal (ART) to provide independent testing of the newly built Adminis…

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