Public Q&A

What does Solution Architecture mean in the way Annex approaches digital work?

Solution Architecture · 2026-09-11

Annex treats Solution Architecture as part of a wider digital-service problem, not as an isolated output. Architecture that connects business needs, user experience, technology, security and delivery constraints. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the delivery of their ongoing retail and platform transformation. With their new app and website projects approved for redevelopment ActewAGL engaged Annex to deliver and document a Design System for the organisation. In practical terms, the aim is an architecture that supports delivery now and change later, with the shape of the work determined by the users, systems and delivery context.

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Natural Follow-Up Questions

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Natural follow-up · ApplicationCan Annex work with a mixed or legacy technical landscape rather than starting again from scratch?

Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. The purpose of this project was to develop a Digital collaboration solution for the incident response team where provisioning is simple, f…

Natural follow-up · ClarifyHow does Annex approach joining user needs, business rules and technology into a workable solution?

Annex approaches joining user needs, business rules and technology into a workable solution by combining the disciplines needed to test both desirability and feasibility. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up t…

Natural follow-up · EvidenceHow does Annex keep Solution Architecture grounded in evidence rather than assumptions?

Annex uses evidence during delivery rather than treating quality as a final inspection step. The purpose of this project was to develop a Digital collaboration solution for the incident response team where provisioning is simple, fast and electronic with appropriate security and access to both inter…

Natural follow-up · ApplicationHow does Solution Architecture connect with systems, security, integrations, delivery constraints and future change?

The connection matters because systems, security, integrations, delivery constraints and future change influence the same end-to-end experience. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the delivery of their ongoi…

Natural follow-up · ClarifyWhat methods or technical choices matter most in Solution Architecture?

Annex's published work does not point to a single mandatory toolset for solution architecture. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manual human transl…

Natural follow-up · ChallengeWhat problems can Solution Architecture help uncover before they become expensive?

The easy mistake is to scope solution architecture too narrowly. The purpose of this project was to develop a Digital collaboration solution for the incident response team where provisioning is simple, fast and electronic with appropriate security and access to both internal and external users, and …

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