Data, Analytics & Reporting

Annex treats Data, Analytics & Reporting as part of a wider digital-service problem, not as an isolated output. Analytics and reporting integrated into digital products to support measurement and operational insight. The system also had reporting capability to understand trends and metrics on the many submissions. The system allowed selected businesses to easily and transparently apply for visa conditions relaxation for their staff to meet the supply of cr…

A strong signal is when teams collect data without connecting it to user or service decisions. With the need for rapid development and deployment, as well as the ability to have a coordinated content publishing workflow with governance, the Annex team worked with GovCMS to setup a new website on the GovCMS SaaS platform in under 24 hours. We made it easy for the AER team to add and edit the website over time, and created a custom integration of Google Anal…

Annex approaches using measurement and reporting to understand how digital services are performing by combining the disciplines needed to test both desirability and feasibility. We created a comprehensive information architecture to guide users through the site and to the most pertinent information for them. We made it easy for the AER team to add and edit the website over time, and created a custom integration of Google Analytics for the AER team to track…

The connection matters because analytics, dashboards, service data and operational insight influence the same end-to-end experience. We made it easy for the AER team to add and edit the website over time, and created a custom integration of Google Analytics for the AER team to track engagement with specific areas of page content. By go-live the Home Affairs content team were able to populate and publish their COVID-19 content effectively. Annex's published…

The easy mistake is to scope data, analytics & reporting too narrowly. A brand name was selected through user testing, and website prototype testing informed and validated our approach. To support the strategy of making energy innovation easier, the brand is deliberately restrained and to the point. Annex's examples show that accessibility, legacy technology, content structure, integrations, governance, scale, deadlines and stakeholder needs can all change…

Annex's published work does not point to a single mandatory toolset for data, analytics & reporting. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manual human translation to be published when they were made available. Using Drupal, our team created a flexible admin experience for managing the navigation, pages, and re…

A useful published example is **Helping energy innovators power ahead — Overview and context**. It helps energy innovators orient themselves in the complex energy market, understand energy regulations and which energy sector stakeholders need to be contacted. We built a tool that helps Energy Innovators orient themselves in the complex Australian energy market. It is relevant because it shows Annex applying data, analytics & reporting to a real delivery pr…

Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. The Annex team worked collaboratively with the AER to deliver an evidence-based solution that met the needs of Energy Innovators. With the need for rapid development and deployment, as well as the ability to have a coordinated content publishing workflow with governance, the Annex team worked with…

Annex uses evidence during delivery rather than treating quality as a final inspection step. A brand name was selected through user testing, and website prototype testing informed and validated our approach. The Annex team worked collaboratively with the AER to deliver an evidence-based solution that met the needs of Energy Innovators. Depending on the engagement, evidence can come from research, prototype validation, functional or accessibility testing, a…

Before going deep into data, analytics & reporting, the project needs a shared view of the problem, the users, the important stakeholders and the current environment. We made it easy for the AER team to add and edit the website over time, and created a custom integration of Google Analytics for the AER team to track engagement with specific areas of page content. By go-live the Home Affairs content team were able to populate and publish their COVID-19 cont…