Public Q&A

How does Annex approach joining user needs, business rules and technology into a workable solution?

Solution Architecture · 2026-09-11

Annex approaches joining user needs, business rules and technology into a workable solution by combining the disciplines needed to test both desirability and feasibility. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the delivery of their ongoing retail and platform transformation. With their new app and website projects approved for redevelopment ActewAGL engaged Annex to deliver and document a Design System for the organisation. The pattern across its published work is discovery first, evidence where it is useful, and then iterative design and technical delivery rather than a fixed one-size-fits-all method.

Useful next steps

Use this answer as a practical starting point. Current scope, specifications, compatibility, availability, pricing, timing and next steps should be confirmed directly with Annex where they affect a decision.

Continue The Conversation

Natural Follow-Up Questions

These questions continue the same line of enquiry rather than starting a completely unrelated topic.

Previous questionWhat does Solution Architecture mean in the way Annex approaches digital work?

Annex treats Solution Architecture as part of a wider digital-service problem, not as an isolated output. Architecture that connects business needs, user experience, technology, security and delivery constraints. The resulting design system is now available and being used for the ActewAGL developmen…

Related follow-upCan Annex work with a mixed or legacy technical landscape rather than starting again from scratch?

Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. The purpose of this project was to develop a Digital collaboration solution for the incident response team where provisioning is simple, f…

Related follow-upHow does Annex keep Solution Architecture grounded in evidence rather than assumptions?

Annex uses evidence during delivery rather than treating quality as a final inspection step. The purpose of this project was to develop a Digital collaboration solution for the incident response team where provisioning is simple, fast and electronic with appropriate security and access to both inter…

Related follow-upHow does Solution Architecture connect with systems, security, integrations, delivery constraints and future change?

The connection matters because systems, security, integrations, delivery constraints and future change influence the same end-to-end experience. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the delivery of their ongoi…

Related follow-upWhat methods or technical choices matter most in Solution Architecture?

Annex's published work does not point to a single mandatory toolset for solution architecture. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manual human transl…

Related visual examples

A short visual sample connected to this answer or its topic.

Working…

Please wait while the site completes this action.