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How does Annex keep Solution Architecture grounded in evidence rather than assumptions?

Solution Architecture · 2026-09-11

Annex uses evidence during delivery rather than treating quality as a final inspection step. The purpose of this project was to develop a Digital collaboration solution for the incident response team where provisioning is simple, fast and electronic with appropriate security and access to both internal and external users, and helps track the decision process even post-event with the solution need to be compliant with relevant NAA policies for records management. Annex helped AMSA build an application using React and SharePoint to enable their teams to work across multiple platforms and devices (tablet, desktop, Android and Apple phones). Depending on the engagement, evidence can come from research, prototype validation, functional or accessibility testing, analytics and stakeholder feedback. The success measures should follow the real user and service goals; Annex does not publish one universal metric for every solution architecture project.

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Previous questionWhat does Solution Architecture mean in the way Annex approaches digital work?

Annex treats Solution Architecture as part of a wider digital-service problem, not as an isolated output. Architecture that connects business needs, user experience, technology, security and delivery constraints. The resulting design system is now available and being used for the ActewAGL developmen…

Related follow-upCan Annex work with a mixed or legacy technical landscape rather than starting again from scratch?

Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. The purpose of this project was to develop a Digital collaboration solution for the incident response team where provisioning is simple, f…

Related follow-upHow does Annex approach joining user needs, business rules and technology into a workable solution?

Annex approaches joining user needs, business rules and technology into a workable solution by combining the disciplines needed to test both desirability and feasibility. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up t…

Related follow-upHow does Solution Architecture connect with systems, security, integrations, delivery constraints and future change?

The connection matters because systems, security, integrations, delivery constraints and future change influence the same end-to-end experience. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the delivery of their ongoi…

Related follow-upWhat methods or technical choices matter most in Solution Architecture?

Annex's published work does not point to a single mandatory toolset for solution architecture. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manual human transl…

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