Public Questions & Answers

Annex treats User Research & Usability Testing as part of a wider digital-service problem, not as an isolated output. Research and testing that validates assumptions and grounds product decisions in user evidence. Our experience design process will help you identify the right problems, which we then solve with you through design, thorough testing and continuous iteration. Experience Design (UX) draws on insights and evidence to shape the way users interact…

A strong signal is when teams design from internal assumptions rather than observed user needs. It helps energy innovators orient themselves in the complex energy market, understand energy regulations and which energy sector stakeholders need to be contacted. We partnered with AER to help them better understand the problem to be solved, then name, brand, design and deliver a website that would meet the needs of Energy Innovators. Annex's published work sug…

Annex approaches using evidence from users to challenge assumptions and improve decisions by combining the disciplines needed to test both desirability and feasibility. Our experience design process will help you identify the right problems, which we then solve with you through design, thorough testing and continuous iteration. A brand name was selected through user testing, and website prototype testing informed and validated our approach. The pattern acr…

The connection matters because discovery, prototypes, journeys and iterative design influence the same end-to-end experience. Following a comprehensive design and content strategy the team implemented a design and content style guide. Our experience design process will help you identify the right problems, which we then solve with you through design, thorough testing and continuous iteration. Annex's published capability model brings those concerns togethe…

The easy mistake is to scope user research & usability testing too narrowly. A brand name was selected through user testing, and website prototype testing informed and validated our approach. The Annex team worked collaboratively with the AER to deliver an evidence-based solution that met the needs of Energy Innovators. Annex's examples show that accessibility, legacy technology, content structure, integrations, governance, scale, deadlines and stakeholder…

Annex's published work does not point to a single mandatory toolset for user research & usability testing. A brand name was selected through user testing, and website prototype testing informed and validated our approach. It’s a complex conditional form that our team built within Drupal, based on supplied inputs, that makes it easy to see which energy regulations may apply to a project or innovation idea. Prototypes, technical proofs, testing and platform …

A useful published example is **Helping energy innovators power ahead — Overview and context**. The Annex team worked collaboratively with the AER to deliver an evidence-based solution that met the needs of Energy Innovators. It helps energy innovators orient themselves in the complex energy market, understand energy regulations and which energy sector stakeholders need to be contacted. It is relevant because it shows Annex applying user research & usabili…

Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. The Annex team worked collaboratively with the AER to deliver an evidence-based solution that met the needs of Energy Innovators. Throughout the development process, Annex worked with Pragma Partners content writers and created a pre-production environment where DVA content was created, migrated a…

Annex uses evidence during delivery rather than treating quality as a final inspection step. A brand name was selected through user testing, and website prototype testing informed and validated our approach. The Annex team worked collaboratively with the AER to deliver an evidence-based solution that met the needs of Energy Innovators. Depending on the engagement, evidence can come from research, prototype validation, functional or accessibility testing, a…

Before going deep into user research & usability testing, the project needs a shared view of the problem, the users, the important stakeholders and the current environment. Informed by the insights gained from Discovery, the team developed an Information Architecture (IA) and supporting navigational structure that makes it easy for Energy Innovators to find relevant information and tools they need to achieve their goals. We designed a consistent structure …