Questions & Answers

Public Questions & Answers

The Conversation Around Annex

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GovCMS & Drupal · 2026-09-11 How does Annex turn using Drupal and GovCMS for governed, structured digital publishing into practical delivery?

Annex approaches using Drupal and GovCMS for governed, structured digital publishing by combining the disciplines needed to test both desirability and feasibility. Following a comprehensive design and content strategy the team implemented a design and content style guide. With the need for rapid development and deployment, as well as the ability to have a coordinated content publishing workflow with governance, the Annex team worked with GovCMS to setup a …

GovCMS & Drupal · 2026-09-11 Why are content workflows, accessibility, integrations and publishing governance part of the GovCMS & Drupal conversation?

The connection matters because content workflows, accessibility, integrations and publishing governance influence the same end-to-end experience. Annex emphasises fit with the client technical landscape, secure and scalable delivery, integrated systems and usable content-management backends. Following a comprehensive design and content strategy the team implemented a design and content style guide. Annex's published capability model brings those concerns t…

GovCMS & Drupal · 2026-09-11 How does Annex deal with changing requirements or constraints in GovCMS & Drupal?

The easy mistake is to scope govcms & drupal too narrowly. With the need for rapid development and deployment, as well as the ability to have a coordinated content publishing workflow with governance, the Annex team worked with GovCMS to setup a new website on the GovCMS SaaS platform in under 24 hours. By go-live the Home Affairs content team were able to populate and publish their COVID-19 content effectively. Annex's examples show that accessibility, le…

GovCMS & Drupal · 2026-09-11 What role do prototypes, testing or technical proof play in GovCMS & Drupal?

Annex's published work does not point to a single mandatory toolset for govcms & drupal. Public examples and capability pages reference Drupal, GovCMS, JavaScript, ReactJS, NodeJS, NextJS, Sitecore, SharePoint, Azure, AWS, Google cloud services, Auth0, Stripe, Firestore, Storybook and other technologies. With the need for rapid development and deployment, as well as the ability to have a coordinated content publishing workflow with governance, the Annex te…

GovCMS & Drupal · 2026-09-11 Can you point to real Annex work connected with GovCMS & Drupal?

A useful published example is **Always up-to-date information on COVID-19**. With the need for rapid development and deployment, as well as the ability to have a coordinated content publishing workflow with governance, the Annex team worked with GovCMS to setup a new website on the GovCMS SaaS platform in under 24 hours. By go-live the Home Affairs content team were able to populate and publish their COVID-19 content effectively. It is relevant because it …

GovCMS & Drupal · 2026-09-11 What happens if a client already has Drupal, GovCMS or a legacy content platform?

Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. With the need for rapid development and deployment, as well as the ability to have a coordinated content publishing workflow with governance, the Annex team worked with GovCMS to setup a new website on the GovCMS SaaS platform in under 24 hours. Throughout the development process, Annex worked wit…

GovCMS & Drupal · 2026-09-11 How does Annex reduce the risk of building the wrong thing in GovCMS & Drupal?

Annex uses evidence during delivery rather than treating quality as a final inspection step. With the need for rapid development and deployment, as well as the ability to have a coordinated content publishing workflow with governance, the Annex team worked with GovCMS to setup a new website on the GovCMS SaaS platform in under 24 hours. Digging into the user research, analytics and feedback, the team quickly discovered that the Doctor Connect site was larg…

GovCMS & Drupal · 2026-09-11 What should a project team agree on before moving deeply into GovCMS & Drupal?

Before going deep into govcms & drupal, the project needs a shared view of the problem, the users, the important stakeholders and the current environment. With the need for rapid development and deployment, as well as the ability to have a coordinated content publishing workflow with governance, the Annex team worked with GovCMS to setup a new website on the GovCMS SaaS platform in under 24 hours. Having this environment created an opportunity to train con…

Solution Architecture · 2026-09-11 What does Solution Architecture mean in the way Annex approaches digital work?

Annex treats Solution Architecture as part of a wider digital-service problem, not as an isolated output. Architecture that connects business needs, user experience, technology, security and delivery constraints. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the delivery of their ongoing retail and platform transformation. With their new app and website projects approved for …

Solution Architecture · 2026-09-11 When does Solution Architecture become the right place to start a digital project?

A strong signal is when individual components work in isolation but the overall service does not. Scale: Increased efficiency and consistency lead a company to build faster products at scale. With the need for rapid development and deployment, as well as the ability to have a coordinated content publishing workflow with governance, the Annex team worked with GovCMS to setup a new website on the GovCMS SaaS platform in under 24 hours. Annex's published work…

Solution Architecture · 2026-09-11 How does Annex approach joining user needs, business rules and technology into a workable solution?

Annex approaches joining user needs, business rules and technology into a workable solution by combining the disciplines needed to test both desirability and feasibility. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the delivery of their ongoing retail and platform transformation. With their new app and website projects approved for redevelopment ActewAGL engaged Annex to de…

Solution Architecture · 2026-09-11 How does Solution Architecture connect with systems, security, integrations, delivery constraints and future change?

The connection matters because systems, security, integrations, delivery constraints and future change influence the same end-to-end experience. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the delivery of their ongoing retail and platform transformation. With their new app and website projects approved for redevelopment ActewAGL engaged Annex to deliver and document a Desig…

Solution Architecture · 2026-09-11 What problems can Solution Architecture help uncover before they become expensive?

The easy mistake is to scope solution architecture too narrowly. The purpose of this project was to develop a Digital collaboration solution for the incident response team where provisioning is simple, fast and electronic with appropriate security and access to both internal and external users, and helps track the decision process even post-event with the solution need to be compliant with relevant NAA policies for records management. Annex helped AMSA bui…

Solution Architecture · 2026-09-11 What methods or technical choices matter most in Solution Architecture?

Annex's published work does not point to a single mandatory toolset for solution architecture. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manual human translation to be published when they were made available. Using Drupal, our team created a flexible admin experience for managing the navigation, pages, and repeatab…

Solution Architecture · 2026-09-11 Which Annex project best shows Solution Architecture in practice?

A useful published example is **How do you create a collaborative digital tool?**. The purpose of this project was to develop a Digital collaboration solution for the incident response team where provisioning is simple, fast and electronic with appropriate security and access to both internal and external users, and helps track the decision process even post-event with the solution need to be compliant with relevant NAA policies for records management. Ann…

Solution Architecture · 2026-09-11 Can Annex work with a mixed or legacy technical landscape rather than starting again from scratch?

Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. The purpose of this project was to develop a Digital collaboration solution for the incident response team where provisioning is simple, fast and electronic with appropriate security and access to both internal and external users, and helps track the decision process even post-event with the solut…

Solution Architecture · 2026-09-11 How does Annex keep Solution Architecture grounded in evidence rather than assumptions?

Annex uses evidence during delivery rather than treating quality as a final inspection step. The purpose of this project was to develop a Digital collaboration solution for the incident response team where provisioning is simple, fast and electronic with appropriate security and access to both internal and external users, and helps track the decision process even post-event with the solution need to be compliant with relevant NAA policies for records manag…

Solution Architecture · 2026-09-11 What should a client clarify before beginning work around Solution Architecture?

Before going deep into solution architecture, the project needs a shared view of the problem, the users, the important stakeholders and the current environment. By go-live the Home Affairs content team were able to populate and publish their COVID-19 content effectively. They can also consolidate content that was once published as downloadable PDF files into HTML and indexable content in any language the user decides. Annex's published methods also make co…

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